Repairs Administrator

Salary: £25,000 to £30,000 per annum Position: Full Time Location: London
Posted: 17-06-21 Job Type: Permanent

Job Description:

This is a wonderful opportunity to work for a well-established maintenance company working within social housing sector.

Our client is looking for an experienced Repairs Administrator to join our team in the E4 area.

Your new role

Joining our team as a Repairs Administrator, you will be carrying out varied administration duties including:

  • Using company systems to process orders adequately in order to invoice clients
  • Updating system with all interactions with residents
  • Processing supervisory or trade reports to determine action required to resolve repairs
  • Resolution of minor complaints at call level
  • Maintain logs and monitor variation request
  • Maintain and action emails from contract mailboxes
  • Scanning and copying of files as required for contract delivery
  • Dealing with queries from residents, changing appointments
  • Logging current jobs onto our job management system/database
  • Working with Supervisors and trades people to organise and schedule work
  • Updating and changing information as the job changes
  • Keeping all activity logged and up-to-date in an accurate manner
  • Liaising with staff at customer sites keeping them up-to-date with progress information

Essential Skills:

Our ideal Repairs Administrator

  • Proven experience in administration within a repairs environment
  • Knowledge of NHF Schedule of Rates (SOR) is required
  • Excellent communication skills at all levels, both written and verbal
  • Exceptional customer service
  • High level of IT skills, including knowledge and experience using Microsoft Word, Excel and PowerPoint
  • Excellent organisation skills and the ability to meet tight deadlines
  • Be a strong team player

About Company:

What we offer: 

In return for your hard work as our Repairs Administrator, you will be offered:

  • Full time position
  • Starting rate: £25,000 - £30,000 dependant on experience
  • Immediate start

If you have the skills and experience to excel as a Repairs Administrator, we want to hear from you!