You will be guided by daily, weekly, and monthly activity levels/targets and annual sales targets and no two days will be the same!Key aspects of role include:Welcoming and onboarding new customers.Contact customers when their services expire to discuss renewal options.Arrange service appointments for customers.Efficient scheduling and diary management of consultants.Arrange and source Training courses.Maintain the Consultant work schedule.Maintain accurate CRM records.Call Customers on a quarterly basis to check satisfaction with services, identify changes and other service requirements.Processing and distribution of Customer documentation.Customer Service | Customer Services Advisor | Customer Experience | Account Executive | Sales Support | Administration | Diary Management | Document Control | IT Literate | MS Office | CommunicationBenefitsEdenred MyWorkOffers discounts/offers platform / Employee Assistance Programme via Health Assured / Private Medical Insurance, currently via AXA Health / Holiday starts at 31 days inc bank holidays / Company sick pay (after a qualifying period) / Contributory Personal Pension Scheme / Monday to Friday working
An enthusiastic can-do attitude with a customer centric approach and effective listening skills.Excellent written and verbal communication skills you must enjoy speaking to customers on the phone.Excellent all-round IT skills, including Word, Excel and Outlook.Experience of working within a demanding customer service or sales environment.Strong administration skills with the ability to maintain high attention to detail and produce accurate documentation.Ability to manage multiple tasks and stakeholders.Have a flexible approach and be able to deal with changing priorities.Be able to work on your own initiative and be effective within a strong team.
Our organisation has been around for over 26 years and are market leaders in delivering high-quality consultancy services across Europe and the UK. Health Safety and Employment Law are at the heart of our business with services ranging from the provision of core documentation and advice, to site inspections and training. We operate in a wide variety of industries including construction, manufacturing, retail, office, demolition, hospitality and leisure.Our team have a real passion for their specialisms. We provide a top quality, professional service and build long-term relationships with our customers. Our working environment gives you the opportunity to be creative, innovative and make your voice heard. We want to see all our employees reach their full potential through continued professional development. We value fairness and are committed to creating a culture that encourages employees to bring the best of themselves to work, to recognise and celebrate differences, and to be respectful of diversity. We are an equal opportunity employer that is committed to inclusion and diversity.