The UK contact centre are responsible for providing first- and second-line customer support for Blackhawk Network products and services via telephone and online. We work closely with internal account teams, external partners other European Customer Service teams and the Global Customer Team in the US and at our El Salvador contact centre.
To provide first level support to the UK customers to ensure the highest level of customer service, making sure queries are resolved as soon as possible and escalating where required. Currently we operate 7 days a week between 8am-8pm and schedules operate on a shift basis to service our customers during these hours.
Previous experience in a customer service role preferred.Ability to work under pressure.Ability to handle difficult or challenging conversations.Able to work as part of a wider customer service team.Good customer service and prioritisation skillsAct as a professional role model always.
Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, ethnicity, religion, age, gender, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by law. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leaves of absence, compensation and training.
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Based on these principles, information we collect when receiving your job application is only used for the intention of presenting your information to the relevant employer looking to make a hire.
We may also reach out to you about other suitable job opportunities that our clients are actively hiring for, if we think you would be a good fit.
We will not share your information for marketing purposes with other companies.