Key Group is one of the most exciting, forward-thinking brands in financial services, focused on helping people unlock a better retirement since 1998. Our mission is simple: To be the UK’s leading later life lending company.
Do you ASPIRE to a career in financial services and professional, regulated advice? The market we operate in is worth BILLIONS, so the sales and career potential are HUGE.
The beginning of the Equity Release journey starts in our Customer Engagement team where customers have the opportunity to discuss products available to them and book an appointment with an Independent Financial Adviser. We are very fortunate that we have thousands of customers ready to engage with us online and over the telephone.
The role of a Customer Engagement Agent requires you to establish relationships with our client base through inbound and outbound calls. You'll discuss the services available and turn opportunities into appointments through identifying customer needs and promoting the benefits.
You'll be working towards realistic sales and service targets whilst ensuring the highest level of customer care is provided.
Most of all we look for people who display and work around the core values of our business:
Ambitious – to break ground to help our customers enjoy a better retirement.
Supportive – relationships are key to everything we do.
Personal – going above and beyond to offer exceptional service.
Integrity – honest, true and transparent in all of our relationships.
Responsive – whatever the challenge we’ll deliver the right result.
Expert – experts in our field, our thirst for knowledge never stops
If you are successful then we will offer you a starting place on our comprehensive, two week induction programmes starting 22nd March and 19th April
Working the following hours; 9am - 5:30pm (Monday to Friday) with one late shift per week 11:30am - 8pm, one Saturday per month 9am - 5pm with day in lieu the following Friday.
If you are looking for a career, not a job, then we are a company that wants you.
Keywords: Telesales | Appointment Booker | Sales | Online | Telephony | Face-to-Face | Call Centre | Contact Centre | Appointment Setter | Inbound | Outbound | Communication | Customer Service | Financial Services | Targets
Commission / Progression / Personal Development
A track record of exceeding targets, achieving and above average performanceCustomer services experience via online, telephone or face-faceFinancial services or similar regulated working environment
Our purpose is to help people finance a better retirement. Our mission is to be the UK's leading later life lending company. Our connected portfolio of brands comprises of Key, Key Partnerships, more2life, The Equity Release Experts and Air Group.
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