Main Duties Consistently respond to customer enquiries and requests, either by telephone or e-mail, in a professional, friendly and timely manner.Be able to explain processes to our Members and potential Members to ensure that they understand and get the most out of their Copart membership.Gain a good understanding of our website and be able to understand sometimes complex questions relating to website use and issues.Adhere to all GDPR guidelines when handling data.Maintain a positive and professional demeanour.Improve the Member experience by providing excellent customer service at all times.Member Services Advisor | Customer Service | Sales | Sales Administrator | Sales Advisor | Telemarketer | Inbound | Communication | Customer Support | MS Office | Bilingual | Member Registration | Administration | GDPRBenefitsMonday to Friday Working28 days holiday including Bank HolidaysEmployee benefits scheme providing discounts at many High Street RetailersDiscounted Employee Share Purchase PlanContributory Personal Pension PlanCompany Sick Pay (after qualifying period)Family Events.as well as a uniform and on-going support with personal development, apply today! Copart also operates an annual bonus scheme in relation to this position which is target based.Additional InformationAs part of the application process you will receive an automatic email response containing preliminary questions which you are required to complete to be considered for the position. Please look out for this email and check it has not gone into your junk email.
Previous experience with outbound sales calls.Excellent communication skills both written and verbal.Experience in dealing with demanding customers.Good problem-solving skills.Microsoft Office applications proficient.Ability to multi-task in a fast-paced environment.
Copart was founded in the USA in 1982. Copart is a NASDAQ listed company and currently operates in more than 200 locations in 11 countries and has over 125,000 vehicles up for auction every day. With locations throughout Asia, North and South America, the Middle East and Europe, including 16 locations across the UK we are a fast-paced, growing and exciting business auctioning in excess of 400,000 vehicles per year through our online auction technology in the UK alone.We work with many of the world Our continued investment in innovation and our customer-centric approach means we deliver bespoke solutions tailored to the specific needs of all our clients, and Copart is looking for the right people to join our team.Copart is committed to promoting equal opportunities in employment and to avoiding unlawful discrimination in all aspects of employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We value the differences that a diverse workforce brings to our Organisation.