Job Details :

Salary: £28,000.00 to £32,000.00 per annum Position: Full Time Location: Uxbridge
Posted: 22-03-2022 Job Type:Permanent

Job Description:

We have a very exciting opportunity for an enthusiastic individual looking to further their career in residential mortgages and broaden their understanding of the mortgage life cycle.

Pepper UK is one of the leading specialist loan servicing companies in the UK and we are currently looking for a Litigation Specialist with proven experience in customer service and liaising with solicitors in a mortgage or collections context.

If you are open to a new challenge and would like to chance to work within an organisation which can offer competitive benefits and career progression, then this is the role for you.

This permanent, full-time vacancy will give the candidate the opportunity to manage the delivery of the litigation process via liaison with the appointed solicitors. The successful candidate will also have regular interactions with our third-party stakeholders to ensure the litigation process is proceeding satisfactorily, whilst at all times adhering to the agreed policies and procedures.

The ideal candidate will have a good foundation and understanding of the life cycle of residential mortgages and a keen interest to learn more with a minimum of 1 years’ experience in a residential mortgage related position.

As a Litigation Specialist, your main responsibilities will be:

  • Providing support with the training of new starters and apprentices
  • Assisting with monitoring the performance and auditing of external solicitor
  • Attending review meetings with external solicitors and providing input
  • Assisting senior and manager to collate information for instructions to solicitors particularly on complex or contentious cases
  • Drafting letters to solicitors or customers in relation to legal issues for senior / manager approval
  • Training to obtain mandate to be able to Review and approve payments to third parties and to obtain mandate to be able to refer cases to senior management with recommendations backed by rationales
  • Making decisions on the progression of litigation, particularly standard cases, in accordance with documented
  • Assist with the review of procedures and training material
  • Assisting manager and senior with a small portfolio of complex cases and progressing them appropriately
  • Learning requirements for supervision of late shifts on a rota basis
  • Supporting manager and senior as a point of reference for the arrears and litigation and primary servicing teams in relation to technical questions
  • Assisting Managers and Senior Specialists with monthly/ad hoc administrative tasks

We would welcome applications with the following skills; Litigation Specialist, Case Manager, Asset Management, Property Services, Repossession Sales, Mortgages, Third Party Suppliers, SLAs, IT Literate, MS Office, Stakeholder Management, Customer Support, Financial Services, Compliance, Reporting, TCF, Administration.


Private Medical Insurance | Salary Sacrifice Pension matched up to 8% | 25 days holiday with Length of Service | Buy & Sell Holiday up to 5 days per year | Season Ticket Loans | Cycle to Work Scheme | Discounts in local shops | EAP Enhanced Maternity & Paternity | Wellbeing Days | Volunteering Days | Eye Care | Payroll Giving | Spice Reward & Recognition Program | Relaxed Dress Code | Discounted RAC Vehicle Breakdown | Discounted Gym Membership | Life Assurance

Additional Information

Join an amazing working environment with opportunities for career development and training. In addition to our culture and amazing people, we offer competitive employee benefits. If you are looking for a progressive organisation and want to join a fast-paced team, then apply for this job opportunity.

Essential Skills:

The ideal candidate will be able to demonstrate:

  • Extensive knowledge of the mortgage possession litigation process and land law in England and Wales.
  • Knowledge of mortgage possession litigation in Scotland and Northern Ireland.
  • Sound knowledge of the operation of mortgages and the regulation of secured lending in the UK, including the Consumer Credit Act and MCOB.
  • Experience of monitoring third party performance.
  • Analyses problems, thinks creatively, and makes effective decisions in the appropriate timescale.
  • Strategic thinker with the ability to turn ill-defined opportunities and problems into clear strategic paths.
  • Demonstrates a good understanding of regulatory requirements and the impact these have on the business.
  • Evidences the ability to effectively relate to customer needs, and ensures, wherever possible within the parameters of the role, that third party suppliers do likewise.
  • Excellent analytical and abstract reasoning skills, plus excellent organization skills.
  • Able to apply consideration to potential outcomes and to make decisions within mandate.
  • Fully appreciates and consistently adheres to company compliance procedures and standards for their role.

Desired Skills:

In addition to the above, you must be able to:

  • Be self-reliant and self-motivated.
  • Show that you are detail orientated and able to work to tight deadlines.
  • Take ownership of responsibilities allocated to you.
  • Form productive relationships at all levels.
  • Be enthusiastic, and a positive member of the team recognised by your colleagues as a valued and effective team player.
  • Work within established internal controls and maintain a high standard of quality across all your tasks.
  • Show strong English verbal and written communication skills.
  • Good knowledge of Microsoft Office.
  • Knowledge of Dimensions Access Accounting and Phoebus will be of benefit but not essential.

About Company:

As one of the most successful third-party loan servicing companies in the UK, with just over £17 billion of assets under management, our experienced teams have the expertise to manage loan portfolios across a range of asset classes. Whether it’s full end-to-end servicing through the complete lifecycle of loans or support with one element, we can help.

Some of the services we can provide include: Primary Servicing, Special Servicing, Master Servicing, Standby Servicing, and Asset Management. Standard & Poors Global Ratings ranks us as one of the highest rated primary and special servicers of residential mortgages in the UK, and Mortgage Finance Gazette named us 'Best Loan Servicer 2021'.