Day to day, the role will involve providing first line support on applications and technical support to Whistl employees. You will also be communicating with suppliers, giving hands on technical support as well as contributing to new and existing projects that require or involve IT and you will need to be able to deliver an exemplary level of Customer Service. You will need to demonstrate the desire to deliver the best solution required, and that you have the drive to make a difference to Whistl, its employees, customers and suppliers.
IT | Help Desk | Support | Customer | Queries | IT Support Analyst | MCP | ITIL | Agile | Prince2 | MS Office | Hardware | Analyst
Pension / You at Work discounts / Eye Care Vouchers / Bonus Scheme
It is essential you have a strong background in IT Support or previous experience within a customer facing IT related job function.A good knowledge of Microsoft Office applications is essential.Previous experience of Computer Hardware Support, replacement of components and basic troubleshooting of end user IT equipment would be advantageous.Typically, we would estimate that it would take a minimum of 1 years experience in a customer facing IT support environment or a similar role to acquire the skills required for this role.A good standard of education to include 3 GCSEs grade A-C or equivalent.
At the heart of everything we do is our customers and we pride ourselves on delivering innovative solutions and outstanding customer service in a dynamic industry.Our business is all about our people and we and trained and developed to seize them.At Whistl, we always try to find a way. We never say no if there positive. And we always do the right thing. For our people, that means working as part of a team, supporting colleagues, respecting them and sharing knowledge.