As the Contact Centre Manager, your responsibilities will include:Leading the Member Services Contact Centre to ensure the consistent delivery of high levels of internal and external customer serviceDrive the generation of increasing levels of profitability in day-to-day activitiesReviewing and monitoring performance levels and proactively rectify potential service failuresProactively build and maintain effective relationships with colleagues to ensure the Member Services Contact Centre delivers high levels of service meeting customer demand whilst also delivering the commercial targets for registration, renewal and delivery revenueKeywords: Contact Centre Manager | Call Centre | Customer Support | Customer Service | Sales | Management | Leadership | GDPR | Administration
Proven experience in a Customer Support Centre / Contact Centre environment in a management roleExperience in managing GDPR compliant administration processesProven experience in developing and supporting Team LeadersExperience of managing large teams (15+)Evidence of supporting continuous business improvement and delivering high-performance standardsExperience creating and managing a cohesive working environmentExperience of developing and monitoring KPIsKnowledge of telephone systemsStrong communication and interpersonal skillsDynamic, energetic and motivational leadership styleExcellent IT skills must be competent using Microsoft OfficeStrong customer service focus with the ability to promote this within a teamWell-presented and professional manner
Copart was founded in the USA in 1982. Copart is a NASDAQ listed company and currently operates in more than 200 locations in 11 countries and has over 125,000 vehicles up for auction every day. With locations throughout Asia, North and South America, the Middle East and Europe, including 16 locations across the UK we are a fast-paced, growing and exciting business auctioning in excess of 400,000 vehicles per year through our online auction technology in the UK alone. We work with many of the worlds leading insurance, finance houses, banks, and automotive dealers, fleet and rental car companies who rely on the combination of our advanced technology, robust processes and our people to deliver industry-leading performance.Our continued investment in innovation and our customer-centric approach means we deliver bespoke solutions tailored to the specific needs of all our clients, and Copart is looking for the right people to join our team.Copart is committed to promoting equal opportunities in employment and to avoiding unlawful discrimination in all aspects of employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We value the differences that a diverse workforce brings to our Organisation.