Ticket Sales Advisor (30 hours) NOT AVAILABLE

Job Description

We are looking for a new team member to join our busy Box Office team as we prepare to reopen our theatres, Royal & Derngate and The Core at Corby Cube. 

This is a fantasic opportunity to be part of our Box Office team as we prepare to reopen our theatres, Royal & Derngate, Northampton and The Core at Corby Cube.

You will be the first point of contact for our customers and will use your acquired customer service skills to provide an excellent experience for all our visitors, whether by phone or face to face. 

In this customer facing sales role you will  provide excellent customer service by ensuring the smooth processing of ticket sales within our Box Office operation.  You will provide information about shows, creating a welcoming reception environment and courteous point of contact for all visitors. You will be a part of the wider Box Office team, and will responsible for achieving individual sales targets as set by the management team.

Hours:  You will be required to work on a shift pattern and must be availalbe to work evenings and weekends. 

Additional Information

To apply please submit your CV and when you receive your application acknowlegment email, please follow the link to submit a covering letter, and equal opportunities monitoring form. Please Note - We receive a lot of interest for our vacancies, therefore we may not consider your application without completion of all requested forms.

Essential Skills

Experience

• Minimum of 1 years’ experience working in a ticket/box office or similar busy sales orientated environment.

Skills/Abilities

• A flexible approach to working patterns, with the willingness to work varying shifts, including regular evenings and weekends.
• Flair for dealing with the public, with excellent customer service skills and demonstrable ability to talk enthusiastically about a range of products.
• Strong interpersonal skills and enthusiasm for working as part of a team, with willingness to take responsibility when required.
• Confidence in upselling and cross-selling events, and encouraging increased spend including donations.
• Clear and effective verbal and written communication skills.
• Computer literate with a working knowledge of Microsoft Office software including Outlook, Word and Excel.
• A proven ability to handle demanding and difficult situations with the public, in a calm and confident manner.
• Attention to detail and the ability to multi task in a pressured environment without compromising on quality and accuracy.
• Able to adapt to a lively and constantly changing programme and environment, with a flexible attitude and willingness to learn.
• Strong organisational and timekeeping skills.
• An interest in theatre, arts and cultural activities

Desired Skills

Experience

• Experience of operating computerised Ticketing Systems, ideally TESSITURA.
• Previous experience/involvement in the arts.
• Previous cash handling/till reconciliation experience.

Skills/Abilities

• Ability to drive with access to own vehicle

About Company

Northamptonshire Arts Management Trust (NAMT) provides shared services for arts venues in the county; from strategic and managerial leadership, to show and film programming, IT, administrative, accounting and marketing support. Working together as a group of companies, NAMT partners with Royal & Derngate, Northampton (incorporating the Northampton Filmhouse) (R&D) and The Core at Corby Cube (The Core).