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Service Advisor - Automotive NOT AVAILABLE

  • Location : Taunton , United Kingdom

  • Salary : Competitive

  • Posted : 02/26/2021

  • Position: Full time

Job Description

Are you a driven, enthusiastic and motivated Automotive Service Advisor? Do you thrive in a fast-paced environment? Are you passionate about customer experience? Would you like the opportunity to work for the South West’s largest automotive dealership group representing the multi award winning Volvo brand based at our recently built Volvo dealership in Taunton?

If the answer is YES and you feel you have the qualities we are looking for, we would love to hear from you. Whilst automotive experience is definitely preferred, we will consider applications from candidates who can clearly demonstrate significant customer service experience in other fast paced industries.

What can we offer you as a Volvo Service Advisor?

In return for your hard work and commitment, you will be offered a competitive salary package and a great range of benefits including:

  • Generous bonus scheme
  • Accredited Volvo (UK) training programme
  • Workplace pension (salary exchange option)
  • 22 days holiday plus bank holidays
  • Discounted sales, MOT, products, parts & servicing
  • Cycle to work scheme
  • Refer a friend rewards
  • Life assurance

What will I be responsible for?

  • Offering first class support to our customers through clear communication to ensure an excellent customer experience at all times
  • Making workshop bookings on behalf of customers following well developed processes
  • Liaising with the technical team to ensure work booked is tracked in line with agreed timescales ensuring customer vehicles are ready for collection at the promised time
  • Following at all times well developed processes including accurate data checks, processing invoices and customer payment
  • Adopting a professional approach regarding the sale of parts, accessories and repairs as required
  • Accurate administration of all customer records
  • Developing product knowledge through accredited Volvo UK training programmes

Essential Skills

Could this be the ideal role for me?

The successful Service Advisor will need to be smartly presented, conscientious and possess excellent communication skills. We are looking for an individual who is highly organised and efficient whilst having the ability to build a rapport with our valued customers and develop strong and open working relationships with the wider team.

About Company

Who are we?

Helston Garages Group are one of the 25 largest dealer groups in Britain and the largest in the South West, with 39 franchise dealerships providing customers throughout Cornwall, Devon, Somerset and Dorset with high-quality new and used cars and vans generating a turnover in excess of £600 million and representing a range of brands including Audi, BMW, Ferrari, Jaguar, Land Rover, Maserati, MINI, Peugeot, Porsche, Skoda, Volkswagen, Volkswagen Commercial Vehicles, and Volvo.

This is a fantastic opportunity to work for a family run business so if you feel you have the skills, aptitude and attitude to be our Service Advisor, then please click ‘apply’.

Job Location

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