Senior Operations Manager

  • Location : Uxbridge , United Kingdom

  • Salary : £55000.00 to £60000.00 per annum

  • Posted : 06/10/2020

  • Position: Full time

Job Description

Are you a skilled manager with experience in mortgage servicing, looking to rise to a new challenge?

Pepper UK is one of the leading specialist loan servicing companies in the UK and we are currently looking for a Senior Operations Manager with proven experience in the oversight of operations teams.

If you are open to a new opportunity and would like to chance to work within an organisation which can offer competitive benefits and career progression, then this is the role for you.

We are currently recruiting for Senior Operations Manager to join our dynamic and growing team in Uxbridge. We are looking for highly motivated professionals with experience in management of operational teams who administer residential mortgage and loan portfolios in a highly customer focused environment within the financial services sector.

Your role will involve the day to day management and oversight of experienced mortgage administration teams, Client Relationship management, and system/operational development.

You will be working within an established department that is a key part of Pepper's operations, and you will receive ample support so that you can be successful in your role.

We would like to hear from candidates with good experience of oversight of several teams who are highly organised, motivated, and able to work effectively and accurately.

As a Senior Operations Manager, your key responsibilities will include:

  • Delivery of SLA objectives across multiple areas
  • Oversight of recruitment in terms of quality and headcount
  • Management of the department succession plan
  • Delivery of department Engagement plan
  • Delivery of performance data to Operations, Governance and Board
  • Management of Complaint volumes and RCA
  • Oversight of QA activity
  • Delivery of Internal Audit and GRC (Incident) actions
  • Oversight of Procedure update schedule
  • Chairing of Client Governance meetings and associated working groups
  • Attendance and reporting into the Loan Management Committee
  • Oversight of department training matrix
  • Establishing and maintaining appropriate internal control safeguards
  • Interact with other Senior Managers to provide project management expertise to deliver change
  • Implementation of new client originations & back books
  • Implementation of system enhancements to deliver efficiencies, regulatory compliance and to mitigate risks to the business

Senior Operations Manager | Mortgage Servicing | Leadership | Residential Mortgage | Loan Management | Financial Services | Client Relationship Manager | Management | Recruitment | RCA | QA | Audit | Training | Project Management | Compliance


Private Medical Insurance | Salary Sacrifice Pension matched up to 8% | Life Assurance | 25 days holiday increasing with Length of Service | Season Ticket Loans | Cycle to Work Scheme | Employee Assistance Programme | Enhanced Maternity & Paternity package | Reward & Recognition Program | Eye Care | Wellbeing Days | Volunteering Days | Payroll Giving | Free Hot Drinks | Relaxed Dress Code | Discounted Gym Membership | Local & National Discounts

Additional Information

Join an amazing working environment with opportunities for career development and training. In addition to our culture and amazing people, we offer competitive employee benefits. If you are looking for a progressive organisation and want to join a fast-paced team then apply for this job opportunity.

Essential Skills

We're looking for candidates with prior exposure to residential servicing operations, who can consistently deliver outstanding operational development and client relationship management, and who have a rudimentary understanding of relevant regulation and associated legislative policy and the impact this has on the role, particularly as they relate to loan and mortgage products.

Desired Skills

In addition, you must be able to:

  • Be self-reliant and self-motivated
  • Be detail orientated, well organised and able to work to multiple tight deadlines
  • Take ownership of responsibilities allocated to you
  • Embrace, drive and champion change to improve the working environment
  • Form productive relationships at all levels
  • Demonstrate advanced communication and presentation skills
  • Work well with data, identifying requirements and using evidence-based decisions to achieve objectives
  • Continually assess, oversee and work within established internal controls, and maintain a high standard of quality across all your tasks

About Company

As one of the most successful third-party loan servicing companies in the UK, with over £17 billion of assets under management, our experienced teams have the expertise to manage loan portfolios across a range of asset classes. Whether it’s full end-to-end servicing through the complete lifecycle of loans or support with one element, we can help.

Some of the services we can provide include: Primary Servicing, Special Servicing, Master Servicing, Standby Servicing, and Asset Management. S&P Global Ratings ranks us as one of the highest rated primary and special servicers of residential mortgages in the UK.

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