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42453

Sales Supervisor NOT AVAILABLE

  • Location : Northampton , United Kingdom

  • Salary : £12904.00 per annum

  • Posted : 05-01-2023

  • Position: Part time

Job Description

Do you have exceptional customer service skills and a flair for dealing with the public?

Do you have experience working in a busy sales environment and an interest in theatre?

We are looking for a talented individual to join our busy Box Office team as a Sales Supervisor. In this customer-facing role you will support your team, ensuring that they consistently exceed our customers’ expectations whilst maintaining a high standard of service!

Job Purpose

  • To help drive sales and revenue through effective coaching and mentoring of the sales advisors.
  • To ensure adequate cover for the Box Office across the counter and phone lines by managing the rostering and allocation of staff.
  • To be the primary liaison between Sales and internal administrative departments as well as our external producing partners.

Hours

23 hours per week. Flexible working on a rota basis including regular evenings and weekends is required.

Task Areas

  • To sell tickets, memberships and other related products to customers on the telephone and over the counter for Royal & Derngate, The Northampton Filmhouse and The Core at Corby.
  • To manage the incoming of shows as required, working closely with colleagues in the Customer Services team, working evenings, weekends and off site as required.
  • To complete daily opening and closing of the Box Office including reconciliation of takings, finance reporting, staff briefings and other administrative tasks.
  • To monitor and respond to incoming customer comments, ensuring a high standard of service and customer satisfaction.
  • To coordinate any complimentary ticket requests (i.e. VIP, Press and Competition tickets) with relevant departments.
  • To act as an escalation point for Sales Advisors for any queries or customer complaints as necessary, helping resolve these in line with company procedures.
  • To attend relevant meetings, take notes and relay/action points as appropriate.
  • To deliver the highest level of service to all customers of Royal & Derngate and the Theatre at Corby Cube and ensure our Sales Team are meeting these standards.
  • To ensure that Sales Advisors are fully briefed with new information on the full range of services offered so that they are able to be proactive in their interactions with customers .
  • To develop high proficiency in the venue’s ticketing software: producing reports, setting up shows and offers, accurately capturing and entering customer data, etc.
  • To develop a detailed knowledge of the venues, productions and services that we offer in order to support the Sales Advisors and provide a high level of service to customers and
  • To ensure the Box Office displays a professional image at all times.
  • To undergo relevant regular training and to deliver training as required to the sales team, as directed by the Box Office Manager or Sales & Revenue Manager.
  • To wear any uniform, comply with any dress code and wear a name badge as required.
  • To be a key-player in the Marketing, Sales and Development team, liaising closely with other departments.
  • To be proactive in selling, up selling and cross selling as specified by the Box Office Manager or Sales & Revenue Manager.

For full job description, please see our website (large print and audio available).

Essential Skills

Experience

  • Staff supervision
  • Use of IT systems, (Outlook, Word, Excel etc).
  • Use of Box Office Computer Systems (e.g. Databox, Pass).
  • Dealing with members of the public, preferably in a customer services environment.

Knowledge/Qualifications

  • An understanding of how to exceed customer expectations.
  • An understanding of and commitment to live performance
  • GDPR
  • Health & Safety At Work Act 1974
  • Basic understanding of Sales and Marketing principles.
  •  

Skills/Abilities

  • Excellent communication skills.
  • Leadership and motivational skills
  • Ability to organise and prioritise own work and that of team members
  • Ability to interact with a wide range of customers
  • Problem Solving
  • Excellent interpersonal skills
  • Excellent telephone manner, both in receiving and making calls
  • Cash handling, reconciling cash and banking skills
  • Attention to detail
  • Ability to work unsocial hours (evenings/weekends/Bank Holidays etc).
  • Ability to deal with difficult situations and work under pressure

Desired Skills

Experience

  • Use of Tessitura (Customer Relationship Management) system
  • Understanding of the box office systems as a marketing tool
  • Understanding of the use of the Internet as a marketing tool
  • Proactive telesales campaigning

Skills/Abilities

  • Full driving licence and access to a vehicle

Closing Date: Sunday 29th January 2023
Interviews: WC-6th February 2023

How To Apply

Please submit a covering letter (no more than 2 sides of A4) stating your relevant experience, knowledge, and skills for the role along with your CV.

We are an inclusive organisation, committed to fair recruitment, and equality of opportunity. We particularly welcome applications from those whose backgrounds are currently under-represented in our workforce and in the Arts more widely. We want to encourage socio-economic diversity, as well as representation from ethnically diverse groups, people who identify as D/deaf and disabled and/or those who identify as LGBTQ+. 

As part of our commitment to being an inclusive employer, we would like you to complete an equal opportunity monitoring form. You will receive an email from us to acknowledge your application which will include a link to complete this.

For further information about Royal & Derngate, The Core at Corby Cube, and this Sales Supervisor role, please see our websites (large print and audio available).

About Company

Northamptonshire Arts Management Trust (NAMT) provides shared services for arts venues in the county; from strategic and managerial leadership, to show and film programming, IT, administrative, accounting and marketing support. Working together as a group of companies, NAMT partners with Royal & Derngate, Northampton (incorporating the Northampton Filmhouse) (R&D). and The Core at Corby Cube (The Core).

Job Location

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