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37224

Sales Advisor

  • Location : Northampton , United Kingdom

  • Salary : £18278.00 per annum

  • Posted : 27-07-2022

  • Position: Full time

Job Description

Do you have exceptional customer service skills and a flair for dealing with the public?

Do you have experience working in a busy sales environment and an interest in theatre?

We are looking for a talented individual to join our busy Box Office team. In this customer facing sales role you will provide an excellent experience for all our visitors, whether by phone or face to face.

Job Purpose

In this customer facing sales role the Sales Advisor will provide excellent customer service by ensuring the smooth processing of ticket sales within Northampton Arts Management Trust’s Box Office operation, providing information about shows, encouraging charitable donations to the theatre, and creating a welcoming reception environment and courteous point of contact for all visitors. Working shifts, the Sales Advisor will be a part of the wider Sales team and will be responsible for achieving individual sales targets as set by the management team.

Hours

37 hours per week. Flexible working on a rota basis including regular evening and weekends is required.

Task Areas

  • To be responsible for selling tickets for all venues for which NAMT provide Box Office services and proactively work to ensure achievement of sales targets for all shows; identifying opportunities to upsell, cross sell and promote loyalty and subscription.
  • To ensure excellent, informed and courteous service for customers at all times.
  • To assist the smooth running of the Box Office by correctly taking cash, cheques, voucher or card bookings in person and by telephone.
  • To stay up to date with the venue’s website and online booking features so as to be able to provide advice and assistance to customers as required.
  • To be responsible for the safe keeping of individual floats and keys, and reconciling takings at the end of the shift.
  • To be fully conversant with all aspects of the programme for the venues the Box Office team provide services for (to include but not limited to Royal & Derngate, Northampton Filmhouse and The Core, Corby) in order to advise customers in person, via phone or email.
  • To actively encourage purchases and multiple/related purchases by being aware of the selling points of each production and to be able to communicate these to potential customers.
  • To take bookings and provide information on the relevant participation programmes, and to promote and be enthusiastic about the activities provided by the venues beyond their stages.
  • To sell and encourage membership and donation. To be aware of current fundraising campaigns and targets and encourage customers to donate on each interaction.
  • To understand the importance of accurate customer data and ensure customer records are correctly maintained, working to ensure a high level of opt in for contact permissions from customers in accordance with set targets, company procedures and current Data Protection legislation
  • To be conversant with TESSITURA and Microsoft office software packages, including Outlook, Word and Excel. To use these skills to assist effective communication and administration within the Box Office team and throughout the organisation.
  • To attend and contribute to training or meetings as required.
  • To be conversant with all NAMT and venue Policies, including Health and Safety, Equal Opportunities, and Emergency Procedures, and to abide with all procedures.
  • To log and field enquiries or complaints from customers effectively, taking personal responsibility to work towards a resolution before passing them on to the relevant manager/department if necessary.

For full Job Description, please see our website (Large Print & Audio available).

Essential Skills

Experience

  • Minimum of 6 months’ experience working in a ticket/box office or similar busy sales orientated environment.

Knowledge/Qualifications

  • An interest in theatre, arts and cultural activities
  • A commitment to diversity, representation & inclusion

Skills/Abilities

  • Flair for dealing with the public, with excellent customer service skills and demonstrable ability to talk enthusiastically about a range of products.
  • Strong interpersonal skills and enthusiasm for working as part of a team, with willingness to take responsibility when required.
  • Confidence in upselling and cross-selling events and encouraging increased spend including donations.
  • Clear and effective verbal and written communication skills.
  • Computer literate with a working knowledge of Microsoft Office software including Outlook, Word and Excel.
  • A proven ability to handle demanding and difficult situations with the public, in a calm and confident manner.
  • Attention to detail and the ability to multi task in a pressured environment without compromising on quality and accuracy.
  • Able to adapt to a lively and constantly changing programme and environment, with a flexible attitude and willingness to learn.
  • Strong organisational and timekeeping skills.
  • A flexible approach to working patterns, with the willingness to work varying shifts, including regular evenings and weekends.

Desired Skills

Experience

  • Experience of operating computerised Ticketing Systems, ideally TESSITURA.
  • Previous experience/involvement in the arts.
  • Cash handling/till reconciliation experience.

Knowledge/Qualifications

  • GDPR

Skills/Abilities

  • Able to drive with access to own vehicle.

Closing Date: Wednesday 17th August 2022
Interviews: Thursday 25th August 2022


How To Apply

Please submit a Covering Letter (no more than 2 sides of A4) stating your relevant experience, knowledge and skills for the role along with your CV.

We are an inclusive organisation, committed to fair recruitment, and equality of opportunity. We particularly welcome applications from those whose backgrounds are currently under-represented in our workforce and in the Arts more widely. We want to encourage socio-economic diversity, as well as representation from ethnically diverse groups, people who identify as D/deaf and disabled and/or those who identify as LGBTQ+. 

As part of our commitment to being an inclusive employer, we would like you to complete an equal opportunity monitoring form. You will receive an email from us to acknowledge your application which will include a link to complete this.

Royal & Derngate are a PIPA (Parents and Carers in Performing Arts) Charter Partner, striving towards creating a more family friendly working environment. We encourage proposals from anyone who requires flexible working around caring responsibilities.

For further information about Royal & Derngate, The Core at Corby Cube, and the role, please see our websites (Large Print & Audio available).

About Company

Northamptonshire Arts Management Trust (NAMT) provides shared services for arts venues in the county; from strategic and managerial leadership, to show and film programming, IT, administrative, accounting and marketing support. Working together as a group of companies, NAMT partners with Royal & Derngate, Northampton (incorporating the Northampton Filmhouse) (R&D) and The Core at Corby Cube (The Core).

Job Location

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