Operations Specialist NOT AVAILABLE

  • Location : Uxbridge , United Kingdom

  • Salary : £24000.00 to £28000.00 per annum

  • Posted : 06/10/2020

  • Position: Full time

Job Description

Are you a skilled Mortgage Account Handler looking to rise to a new challenge?

Pepper UK is one of the leading specialist loan servicing companies in the UK and we are currently looking for loan administration Operations Staff with proven experience in customer service and mortgage administration.

If you are open to a new opportunity and would like to work within an organisation which offers competitive benefits and career progression, then this could be the role for you.

We are currently recruiting for an Operations Specialist to join our dynamic and growing team in Uxbridge. We are looking for highly motivated professionals with experience in managing residential mortgage and loan portfolios in a highly customer-focused environment within the financial services sector. 

Our roles involve end-to-end servicing and administration of mortgages throughout the complete life cycle.

You will be working within an established team that is a key part of Pepper's operations, and you will receive ample support so that you can be successful in your role.

We would like to hear from candidates who are able to analyse problems, demonstrate great interpersonal skills and deliver exceptional customer service, as well as show that they are highly organised, motivated, and able to work effectively and accurately.

As a member of our Operations department, your key responsibilities may include:

  • Delivery of accurate and timely processing of Mortgage administration activities and other various daily tasks
  • Daily interactions with customers and Third Parties via telephone and writing, offering excellent customer service throughout
  • Ensuring that workloads are processed efficiently and effectively in accordance with agreed policies and procedures
  • Liaising effectively with Clients, representing Pepper appropriately
  • End to end servicing of the mortgage from completion through to redemption stage
  • Communication with customers who are experiencing payment difficulties
  • Discussing and negotiating arrears workout options, e.g. arrangements, capitalisation, loan workouts, shortfall sales etc
  • Monitoring agreed workout strategies to ensure they are complied with and taking further action in accordance with the Special Servicing Manual where appropriate
  • Analysing problems, thinking creatively, and making effective decisions in an appropriate timescale
  • Assessing credit reports, proof of income, bank statements and any other relevant supporting documentation
  • Ability to explain and evidence the outcome rationale for each individual decision made
  • Proactive and effective management of own case pipeline
  • Effectively prioritising risk averse or complaint cases and ensuring accurate data is reported as required

Operations Specialist | Mortgage Account Handler | Loan Management | Mortgage Administration | Communication | Analysis | Complaint Handling | Negotiation | Client Relationship | Customer Service | Financial Services


Private Medical Insurance | Salary Sacrifice Pension matched up to 8% | Life Assurance | 25 days holiday increasing with Length of Service | Season Ticket Loans | Cycle to Work Scheme | Employee Assistance Programme | Enhanced Maternity & Paternity package | Reward & Recognition Program | Eye Care | Wellbeing Days | Volunteering Days | Payroll Giving | Free Hot Drinks | Relaxed Dress Code | Discounted Gym Membership | Local & National Discounts

Additional Information

Join an amazing working environment with opportunities for career development and training. In addition to our culture and amazing people, we offer competitive employee benefits. If you are looking for a progressive organisation and want to join a fast-paced team then apply for this job opportunity.

Essential Skills

We're looking for candidates with prior exposure to operational loan management, who can consistently deliver outstanding customer service and have a rudimentary understanding of relevant regulation and associated legislative policy and the impact this has on the role, particularly as they relate to loan and mortgage products.

Desired Skills

In addition, you must be able to:

  • Demonstrate self-reliance and motivation
  • Be detail-orientated and able to work to tight deadlines
  • Analyse problems, think creatively and make effective decisions in the appropriate timescales
  • Take ownership of responsibilities allocated to you
  • Demonstrate the ability to form productive relationships at all levels
  • Demonstrate strong English verbal and written communication skills

About Company

As one of the most successful third-party loan servicing companies in the UK, with over £17 billion of assets under management, our experienced teams have the expertise to manage loan portfolios across a range of asset classes. Whether it’s full end-to-end servicing through the complete lifecycle of loans or support with one element, we can help.

Some of the services we can provide include: Primary Servicing, Special Servicing, Master Servicing, Standby Servicing, and Asset Management. S&P Global Ratings ranks us as one of the highest rated primary and special servicers of residential mortgages in the UK.

Job Location

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