Hire Desk Controller - Wakefield

Job Description:

Are you a Hire Desk Controller looking for an exciting new opportunity in Wakefield?

We have a unique opportunity for energetic, forward-thinking individuals to join our Wilson Access team at our Wakefield depot. 

The salary for this role is negotiable (DOE) plus benefits.

As one of the leading innovators in our sector, we are currently looking to recruit a Hire Desk Controller within our Powered Access depot.

The successful applicant will possess the core qualities that we pride ourselves on, such as being customer-focused, a good communicator, organised, values teamwork, is reliable, and has a willingness to learn.

If you possess these character traits, then you could be exactly the person we’re looking for. Experience in a rental or a service-related industry may be advantageous but is definitely not essential.

In return we offer a competitive package in an established, fast-paced, ambitious company that will provide career stability and progression prospects. You will be working for a company where hard work is rewarded.

We are looking to recruit suitable individuals where you would be joining a relatively new team and will have an opportunity to make an immediate impact.

The team are the central point of contact for customers placing orders, making enquiries, and coordinating machine allocation and deliveries/collections. 

In brief this Hire Desk Controller role involves:

• taking hire enquiries via telephone, email, and our online ordering system and processing them on to our hire system;
• checking availability of machines and operators and ensuring that order statuses are always up to date on our systems;
• coordinating with the engineering and transport teams to ensure that the correct machines are ready and available to be delivered to customer sites;
• dealing with customer queries, complaints, and damages;
• dealing with customers professionally and politely at all times, and maximising sales using your product knowledge;
• maintaining health and safety standards within the hire office;
• communicating effectively with other colleagues and providing a helpful and friendly point of contact for depot enquiries.

We would welcome applications for this Hire Desk Controller role from candidates with skills in MS Office, administration, customer service, plant, machinery, health & safety, telephony, email, order processing, query handling, or previous experience as a Hire Desk Controller. 

Benefits

We offer an excellent benefits package:

• 25 days holiday per year, plus statutory holidays
• Inclusion in a profit share scheme
• An auto-enrolment pension scheme with employer contributions
• Death-in-Service benefit of 2 x salary
• Healthcare Cash Plan

In addition, we have invested in an excellent induction programme, and staff training (we currently hold an Investors in People award). Please note that we operate a two-stage interview process and online testing to screen candidates.

Essential Skills:

The Ideal Candidate

• Previous experience in a customer-focused role is a must, as is attention to detail when processing information on to our hire system.
• Experience of working on a hire desk would be a distinct advantage.
• A good knowledge of Microsoft packages and computer skills in general.
• You must be outgoing and enthusiastic.
• As this is a customer-facing role, excellent communication skills and a friendly approach are a must.
• Timekeeping and using your own initiative will be important aspects of the role, so you should be proficient at these skills.

About Company:

AFI Group is a leading provider of access solutions, from the hire and purchase of access equipment, to accredited training and service / maintenance of machines.

With a current network of 21 hire locations across the UK, AFI has a strong emphasis on Health & Safety and is proud to hold various accreditations (ISO9001, ISO14001, ISO45001, 5* Achilles BuildingConfidence, Gold RoSPA award – to name a few).