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27901

Customer Service Supervisor NOT AVAILABLE

  • Location : Corby , United Kingdom

  • Salary : £9.32 per hour

  • Posted : 10/05/2021

  • Position: Part time

Job Description

The Core at Corby Cube is re-emerging from the pandemic with an ambitious new programme for Autumn 21 and are seeking new staff for this exciting new chapter. If you have a passion for customer service then we have the role for you!

As Customer Service Supervisor, you will assist in the management of the day-to day operation of The Core's customer-facing areas to achieve the highest levels of service for customers and clients. You should have experience of working in an entertainment/customer driven environment, managing teams, and have good communication and organisational skills.

20 hours a week (minimum) - £9.32 per hour

Duties of the role include:

  • Duty Management - involving evening, weekend and statutory holiday shifts
  • Ensure rooms are set up in line with client requirements
  • Ensure that the correct levels of volunteer staffing are on duty for each event.
  • Ensure information is desseminated to the Volunteers in order for them to carry out their roles.
  • Conduct regular pre-performance emergency evacuation drills with Bar staff ,Volunteers and visiting companies
  • Stock ordering

You will be required to work evenings, weekends, and Bank Holiday shifts.

To apply for the role, please upload your CV as instructed below.  You will then receive an acknowledgment email from us containing links to submit a covering letter, short application questionnaire, and an equal opportunities monitoring form. (Please check your junk folder if not in your inbox)

Closing Date: Sunday 17th October 2021

Benefits

Complimentary tickets available on selected shows throughout the year. 10% discount at our bars and theatre shop. Employee Assistance Programme - Health Assured. Contributory staff pension, 5% employee and 3% employer.

Essential Skills

Experience

  • Experience of working in an entertainment/customer driven environment
  • Experience of working behind a bar in a busy environment
  • Supervision of customer service/bar teams
  • Managing Volunteers

Knowledge/Qualifications·      

  • Commercial Sales Operation
  • Health & Safety
  • Bar Operation/Stock Control

Skills/Abilities·      

  • Good IT skills (Word, Excel, EPOS)
  • Good people management and staff deployment skills
  • Good organisational skills
  • Good communication skills, both oral and written
  • Attention to detail
  • Decision making
  • Problem Solving

Desired Skills

Experience

  • Experience of working in a similar sized venue

Knowledge/Qualifications

  • Awareness of Safeguarding Legislation
  • Qualified First Aider*
  • Personal Licence Holder*
  • Cellar Management
  • Presentation/Trainer Skills

Skills and abilities

  • Presentation Skills
  • Front line trainer

* Training will be available where necessary

About Company

The Core at Corby Cube is a registered charity and we have recently celebrated our 10th Birthday. In this time we have welcomed more than 300,000 audience members and participants to our town centre venue, and made a local economic impact of £16.8 million.

The Core at Corby Cube consists of three spaces. The Theatre seats 445 people on three levels- the main live programme takes place here with professional visiting companies, local amateur groups, schools and community organisations all regularly performing on the stage. We present music, comedy, dance, theatre and family shows and have recently seen visits from Sarah Millican, Northern Ballet, Jason Manford and The Searchers, to name a few. The Lab is a studio space suitable for smaller-scale shows and family activities. The Base is an underground workshop space which doubles as a training room, conference space and recording studio.

 

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