Customer Service Assistant NOT AVAILABLE

  • Location : Northampton , United Kingdom

  • Salary : £8.91 per hour

  • Posted : 10/06/2021

  • Position: Part time

Job Description

Do you have a passion for Customer Service? 

Do you see yourself working for the number one venue for arts and entertainment, in and around Northampton? 

We are looking for enthusiastic individuals to join our Customer Service team to support our busy operation during evenings and weekends.

We are looking for customer-focused people, who are able to work a variety of shifts serving our audiences in our Theatres and Filmhouse. This is a fixed term contract until 31st July 2022.

All applicants must be available to work evenings and weekends.

Role Purpose

To promote, represent and present Royal & Derngate as a welcoming, safe, open and entertaining venue whilst delivering the highest standards of customer service at all times

Customer Service Assistant | Front of House | Cinema | Customer Assistant


  • Complimentary tickets available on selected shows throughout the year.
  • 10% discount at our bars and theatre shop.
  • Employee Assistance Programme - Health Assured.
  • Contributory staff pension, 5% employee and 3% employer

Additional Information

To apply, please submit your CV. You will then receive an application acknowlegment email, please follow the links to complete your application. 
Please note, we receive a high volume of applicants for our vacancies, those that submit a video questionnaire and equal opportunities monitoring form may be considered for shortlisting first. 

Closing Date: Thursday 14th October 2021
Interviews: WC-18th October 2021
Training: 28th & 29th October 2021

Essential Skills

  • Working in a theatre, cinema or similar customer service environment.
  • Experience of working behind a bar in a busy environment.


  • Understanding of, and commitment to, live performance
  • Health & Safety


  • Excellent communication skills, both oral and written
  • Excellent organisational skills
  • Excellent interpersonal skills
  • Pro-active, can-do and passionate attitude.
  • Ability to meet deadlines and work under pressure
  • Ability to work independently or as part of a team.
  • Excellent attention to detail
  • Problem solving skills
  • Flexibility to work across a range of areas during a shift.

Desired Skills

  • Direct Sales and experience of up-selling in a busy environment
  • Visual display and merchandising
  • Working with EPOS systems


  • Food Hygiene Level 2

About Company

Royal & Derngate, Northampton is the main venue for arts and entertainment in Northamptonshire, welcoming more than 378,000 show and film audience members last year. Our diverse programme of drama, music, dance, comedy and film, and our co-produced work was seen by 115,000 people across the country. We were named Regional Theatre of the Year by the inaugural Stage 100 Awards in 2011, and was nominated again in 2016. We also won the Management Award for Best Presentation of Touring Theatre in the 2015 UK Theatre Awards for our Made in Northampton work. The Herbal Bed (a co-production with English Touring Theatre and Rose Theatre Kingston) won the 2016 UK Theatre Award for Best Touring Production. Other recent highlights include nationwide tours of The Jungle Book, Love from a Stranger and Death of a Salesman. Previous acclaimed productions have included Shakespeare’s King John, world premieres of Arthur Miller’s The Hook and Aldous Huxley’s Brave New World. As a registered charity, we remain ambitious about ensuring that our theatres are for everyone. We encourage young people to take part in our creative learning opportunities via bespoke schools partnerships and weekly activity at the theatres. This weekly programme, reaching more than 21,000 participants last year, attracts a broad section of our community, and also offers opportunities for nurturing new talent through our commitment to artist development.

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