Customer Service Advisor

Job Description

Are you a smiley person who loves chatting and helping people over the phone, and you’d thrive in an environment where your contributions are recognised, rewarded and truly valued? If so, we have an exciting career opportunity for you to explore here at Moneypenny.

People are the heart of our business and many colleagues have been with us for years and years, join us and you’ll soon feel like part of the family. For over a decade we’ve been voted as one of the best companies to work for in the UK! We’ve worked hard to create a comfortable, eco-friendly, and inclusive environment where our people feel happy, and most importantly, at home.

From day 1 you will begin your 3-week training journey where you’ll learn how to use our bespoke in-house system. You’ll be shown how to handle a variety of calls and enquiries across the various sectors we support such as Property, Legal, Healthcare, Finance and Bespoke Customer teams.

You will be an important point of contact for our clients’ callers, answering queries and handling their calls and accurately relaying messages within our system.

Work for a company as amazing as you are…

“I love how varied my role is… there’s always something exciting going on!” 

“I joined Moneypenny in 2009 as a Call Handler, and I’m now the Live Chat Operations Manager. The culture at Moneypenny really is unique and everyone is genuinely happy to be here.”

Benefits

As a Call Handler working at our award-winning headquarters in Wrexham, you’ll enjoy welcoming, spacious, state-of-the-art offices, plus communal spaces including a treehouse – we like to do things differently around here! You’ll also benefit from:

• Permanent contract
• Opportunity for hybrid working after 6 months in the role, allowing you to combine working from home with working from our office
• Starting salary of £22,000, rising to £22,720 on 1^st March 2023, plus £500 increment after 6 months
• 26 days annual leave, plus bank holidays
• Mental health support (Employee Assistant Program) with access to an onsite mental health counsellor
• Access to our brand-new wellbeing room to help enhance the physical and mental wellbeing
• Comprehensive training and where desired, long-term career progression across the business
• Subsidised meals
• Free onsite gym access
• And did we mention our epic parties? We know how to celebrate in style!

Essential Skills

You will need a resilient yet compassionate nature to effectively deal with high volume and sometimes challenging calls. Providing phone support on behalf of a variety of clients across a diverse range of industries, will mean that no two days are the same! You’ll also need: 

• A confident telephone manner with good interpersonal skills
• Ability to use your empathetic listening skills to deliver excellent customer service over the phone
• Excellent problem-solving skills
• Good computer and data entry skills

About Company

Moneypenny is the number 1 outsourced provider of brilliant customer conversations, for over 21,000 businesses of all sizes. Fast-forward two decades and what started as a single, dedicated PA (who's still with us today) looking after calls for a handful of local clients, is now a 1000-strong team working across continents from our state-of-the-art UK headquarters in Wrexham, and in our US office in Atlanta.

Handling over 20 million calls and chats annually makes Moneypenny the biggest and fastest growing company of our type.