Apprentice IT Support Technician

Job Description:

We have a fantastic opportunity for an Apprentice IT Support Technician to join our friendly professional team.

The salary is based on the National Apprenticeship rate of £4.81 per hour plus benefits (for the first 12 months, after which the rate is dependent on age). 

AFI provides high-quality powered access machine hire and sales, industry-accredited training, and health & safety courses to ensure that anyone working at height is doing it in the safest, most professional way.

AFI has 20 locations in the UK and six in the Middle East. Join us and start on the path to a successful and rewarding career in IT. 
 
We will provide the successful Apprentice IT Support Technicians with a structured programme of training, leading to valuable qualifications and excellent on the job experience. 

The role in brief

• Work towards Information Communications Technician (Level 3) Apprenticeship and CompTIA A+ Certification 
• Provide first line support to over 300 colleagues, diagnosing and investigating the issues that they face
• Valuable practical experience in a busy IT team, providing support to members of the team, and the wider AFI team
• Work on problem-solving and fault-finding on multiple devices, such as PCs, laptops, mobiles, and different software packages

We welcome applications for this Apprentice IT Support Technician role from candidates with experience or an enthusiasm for developing their skills in the following areas: IT, IT support, IT helpdesk, Apprenticeship.

Benefits

We offer an excellent benefits package: 

• 25 days holiday per year plus bank holidays
• Inclusion in a profit share scheme
• An auto-enrolment pension scheme with employer contributions (from aged 22, but voluntary enrolment can be made before this age. Opt-out available)
• Death-in-Service benefit of 2 x salary
• Healthcare Cash Plan
• Access to My AFI employee rewards scheme offering a number of great benefits
• In addition, we have invested in an excellent induction programme, and staff training (we currently hold an Investors in People award)

Please note that we operate a 2-stage interview process and online testing to screen candidates for this Apprentice IT Support Technician role.

Essential Skills:

The ideal candidate: 

• You must have a clear interest and aptitude for IT
• You must be confident and outgoing, with an excellent telephone manner
• You will need to demonstrate enthusiasm for the role
• You must work well under pressure and take instruction well
• The role will require some travelling during work time to visit our depots. A willingness to travel is a must; and a full driving licence / own transport would be beneficial

About Company:

AFI Group is a leading provider of access solutions, from the hire and purchase of access equipment, to accredited training and service / maintenance of machines.

With a current network of 21 hire locations across the UK and over 5,000 machines, AFI has a strong emphasis on Health and Safety and is proud to hold various accreditations (ISO9001, ISO14001, ISO45001, 5* Achilles BuildingConfidence, Gold RoSPA award – to name a few).