1st Line IT Support Apprentice NOT AVAILABLE

  • Location : Portsmouth , United Kingdom

  • Salary : £14000.00 per annum

  • Posted : 11-10-2022

  • Position: Full time

Job Description

Do you want to turn your passion for IT into a career? Are you looking for an apprenticeship where you will have the full support of a highly experienced team who want to see you succeed?

If you are looking for an apprenticeship that will combine your passion for IT with the chance to kick start your career, this opportunity is perfect for you.

Harwin has been successfully providing apprenticeship opportunities for 20 years. Our trainees are a vital part of our workforce, and many have had long and rewarding careers with the Company. 

Training to be provided: 

As a 1st Line IT Support Apprentice, you will start on a permanent contract from day one and undertake a level three ICT Support Technician apprenticeship qualification.

This apprenticeship is 22 months in length and will involve ongoing onsite training and mentoring from the Harwin team combined with 25 days of off the job training at the PETA training centre in Cosham.

About the role:

As a 1st Line IT Support Apprentice, you will take on a varied and exciting role where no two days are the same. Closely supported by the Harwin team, you will learn how to:

  • Receive, log and manage support requests from internal staff via the IT helpdesk
  • Deliver 1st line support which will include troubleshooting problems with inhouse software, through to hardware such as Laptops, PCs, Mobiles, Barcode Scanners, Tablets and Printers
  • Escalate unresolved support requests to the 2nd Line Technician/Sys Admin
  • Maintain a high degree of customer service to all members of staff, ensuring that support requests are resolved in a timely fashion
  • Manage End User Equipment - Purchasing, configuring and deploying end user equipment
  • Create and manage user accounts on the company’s internal systems
  • Manage daily tape backups – Loading and initialising backup tapes


  • 25 days holiday + bank holidays
  • Incremental salary reviews as your training progresses
  • Excellent training programme
  • 3x salary life cover
  • Pension Scheme
  • On-Site Parking (first come first served)

Additional Information

39 hour working week (8.00 am – 4.30 pm Monday to Thursday & 3.30 pm Friday). We would encourage early submissions of applications, as these will be considered on receipt and suitable candidates invited for interview. We reserve the right to withdraw the advertisement early if the vacancy is filled before the closing date.

Essential Skills

Could this role be the ideal fit for me? 

As our ideal 1st Line IT Support Apprentice, you do not need any IT work experience. What you will need is a keen interest in IT and an eagerness to learn new skills. You will also require the following skills and qualifications:

  • Excellent communication skills and telephone manner
  • Basic knowledge of windows server environments, active directory users and groups
  • Good knowledge of windows operating systems, specifically Windows 7 & Windows 10
  • Experience with Microsoft Office 2010 or later
  • You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
  • 4+ GCSEs (A-C Grade) or equivalent including Maths and English

What do we expect from our apprentices?

  • You are motivated to achieve
  • You are organised in your work
  • You can work independently but just as well within a team
  • You are respectful of those who are teaching you whether at college or in the workplace

About Company

Who are Harwin?

Harwin plc manufacture superior electrical / electronic components of the highest quality for demanding applications.  Based in Portsmouth for over 70 years our products are distributed worldwide through a network of partners in Europe, Asia, and the US.  Harwin offers a breadth and depth of expertise in such markets as industrial and instrumentation, medical, military, aerospace, automotive, consumer electronics and telecommunications.

What are the career prospects at Harwin?

The career opportunities at Harwin are very varied.  As we are an extremely dynamic organisation our roles change and develop frequently. We invest heavily in the training and development of staff in all areas of the business.  

As a privately owned Company, we re-invest a very large percentage of our annual profit back into enhancing our processes, technologies, and people.   We have a high staff retention rate and seek to give our employees as much opportunity as possible to achieve their career ambitions.  You will be employed by Harwin from the outset of your apprenticeship as a demonstration of our commitment to the investment in you. 70% of the apprentices from the last 20 years are still with the business today.

What Next? 

If you are looking for an apprenticeship where no two days will be the same, we want to hear from you. Please click apply below to register your interest in the role of 1st Line IT Support Apprentice.

Once you have applied for this apprenticeship, you will receive an email with an application form on that you will need to complete. Please monitor your inbox (and spam / junk folder) for this email and complete the form as soon as possible.

We look forward to receiving your application!

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