Software Implementation Engineer NOT AVAILABLE

  • Location : Sheffield , United Kingdom

  • Salary : Competitive

  • Posted : Invalid date

  • Position: Full time

Job Description

Are you currently working in Software Support and want to move into more of a projects based role?

If you have excellent knowledge of web-based technologies and server-side architecture, have a can-do attitude, and want to work for an exciting, forward thinking technology company, then send us your application today.

As an Implementation Engineer, you will be responsible for the end to end delivery of the implementation project(s) ensuring key aspects are delivered, to a high standard and in the timescale agreed with the customer. Therefore, excellent time management skills and the confidence to work with multiple customers on multiple projects in a given week is essential. You will be a self-starter who is comfortable working on tasks independently whilst identifying and raising any risks or concerns in a timely manner, to ensure a smooth project delivery.

As well as delivering technical aspects of the project e.g. installing and deploying a software solution, you will be comfortable communicating with the customer directly and providing guidance on processes and procedures.

As an Implementation Engineer, your role will involve:

  • Working with the Projects Team Leader; responsible for optimising implementation activities for a defined set of products. This will require producing and maintaining a set of standard guidance documents and being the point of contact for the rest of the business for the assigned products suite.
  • Being responsible for implementing software on customer environments in a controlled and repeatable manner, following an existing process or creating a new process where required.
  • Identifying technical risks and issues within a project and ensure that these are escalated appropriately.
  • Ensuring that project task timescales are realistic and ensure delivery to these agreed timescales. Ensuring that tasks are prioritised and managed effectively. If any concerns are identified regarding timescales, ensure these are escalated and communicated appropriately.
  • Developing and nurturing key relationships across the business to establish yourself as an integral part of the team and centre of excellence regarding project related activities.
  • Acting as a point of contact for customers’ technical issues, taking a proactive approach in sourcing a solution.

Keywords: Software Implementation Engineer | Implementation Engineer | IIS | SQL | Support | C# | COM | Java | JavaScript | ASP | ASP.NET

Essential Skills

  • Proven experience of working in a Support role or similar.
  • Good working knowledge of web-based technologies and server-side architecture (Windows server and IIS).
  • Good working knowledge of SQL server.
  • Confident in writing SQL queries.
  • Good understanding internet protocols switches, firewalls and routers.
  • Has a good understanding of a variety of development languages (C#/COM/Java/JavaScript/ASP/ASP.NET).
  • Sound knowledge of Integration engines.
  • The ability to communicate well with technical and non-technical audiences.
  • Has a can-do attitude, versatile and adaptable to varying workloads.
  • Excellent technical problem - solving techniques.
  • A good understanding of application and infrastructure security standards.

About Company

We are Servelec, and we believe in using technology to deliver better care. We provide software across health, social care, education and youth services that makes a positive difference to thousands of lives every day. We help medical practitioners care for patients by creating technology that saves time, reduces paperwork and minimises risks. Our education solutions help local authorities; schools and other providers support families more effectively. We help social workers by giving them access to all their case management information in one simple online portal. And we create systems that help Youth Services teams improve the way they support vulnerable young people. Our products help care providers free up time and money so they can concentrate on what they do best: providing better care and delivering better outcomes. We call this Digital Care.

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